Support

Welcome to the Utimaco US support page. The documents and resources listed here provide answers to many common scenarios for our most popular encryption products, including installation, usage, and troubleshooting.

Product FAQ
Some of the most common questions or problems can be resolved quickly by checking the Utimaco Products FAQ.

Online Support
For customers with a valid maintenance contract, MyUtimaco provides articles, troubleshooting help, and answers to a wider range technical questions only available to members. You will be required to log in with a valid User ID and password.

Need help with a Utimaco Software order you have purchased from the Utimaco online store? Visit the online Customer Service Site.

Phone Support
Online assistance via MyUtimaco is the fastest and most convenient way to get support. Telephone-based support is also available for customers in the U.S. & Canada with a valid maintenance contract. The toll-free support hotline is 877-UTIMACO (or 877 884-6226). Please have the following on-hand when you call:

• Maintenance contract number
• Product name/edition, product version number, and operating system
• Error messages & any other pertinent information

Sorry, telephone support is not available for customers without a valid maintenance contract number.