Customer Success Representative (m/f)

Location : Campbell, USA
Business unit : Information Security


Your tasks

  • Ensure existing customers to renew their commitment to Utimaco by reordering products and services on an ongoing basis;
  • Achieve and strive to exceed individual sales target and contribute to achievement of overall team target;
  • Deliver excellent customer care by developing a close relationship with the procurement/purchasing teams;
  • Drive Maintenance and Support renewals, achieving year on year retention rate of 95%+;
  • Identify new upsell opportunities with existing customers and work collaboratively with Pre-Sales and Field Sales to transition and help close new sales opportunities;
  • Continuously recruit and nurture new contacts to help build database of potential end customers, channel partners and technology vendor partners;
  • Work closely with support, product and engineering teams internally and at customer to promptly document and escalate technical issues and coordinate their resolution in order to achieve customer success.

Your profile

  • At least 3 years of professional experience acquired at an IT Security vendor;
  • Excellent written and verbal communication skills, native English speaker;
  • Strong problem solving and conflict resolution skills, creative thinking, delivery of innovative solutions.
  • High level of efficiency and productivity and get things done in a timely fashion, self-motivated, versatile and fast learner;
  • Enthusiastic, energetic, personable, maintain a positive attitude in all circumstances;
  • American citizenship or Permanent Resident status valid for a minimum of 5 years as well as clean driving license.

We offer

  • A challenging position in an interesting IT market; 
  • A company culture defined by performance and mutual respect;
  • Ample opportunities for personal and professional growth; 
  • Strong team spirit, flexibility and flat hierarchies;
  • Fair and performance oriented compensation;
  • Utimaco benefit package.

+++ Recruitment agencies and headhunters that are not explicitly assigned by Utimaco are kindly requested to refrain contacting +++


Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.

Apply now

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