Professional Service Engineer (m/f/x)

Location: Aachen, Düsseldorf
Business Unit: Information Security

Your tasks

  • Interface and interact with customers directly for Post-Sales and upsell opportunities;
  • Perform on-site installation of equipment at customer's facilities to ensure full functionality;
  • Provide implementation, scheduling, best practices and resolutions to technical issues;
  • Asses customer's technical needs and capabilities during planning the deployment of hardware/software;
  • Provide product education/training to customer teams, on-site or remotely, as it pertains to their unique deployment;
  • Provide assistance and recommendations for integrations of our products in customer environments;
  • Schedule and travel to customer sites and perform field service work;
  • Provide highly responsive customer service and maintain high level of customer satisfaction;
  • Communicate and work with various teams at Utimaco including: Technical Support, Engineering, Sales and Product Management.

Your profile

  • Software and hardware knowledge of computing, networking, storage and peripheral devices;
  • Excellent verbal and written communication skills;
  • Experience in troubleshooting in a technical environment;
  • Excellent analytical and problem solving skills;
  • Knowledge of HPE Nonstop systems/environment is a plus;
  • Good understanding of the Payments ecosystem (PCI);
  • Superior customer services skills;
  • Knowledge of HSM and Key Management Solutions is preferred;
  • Willing to travel worldwide (70%);
  • Computer Science degree is preferred.

We offer

  • A true global presence: in Europe, Americas, and Asia;
  • A leader in one of the hottest markets: Cybersecurity;
  • Growing at fast pace, gaining market share over our competitors;
  • An open and friendly corporate culture characterized by a constructive and cooperative relationship;
  • Utimaco benefit package;
  • The professional and personal support through targeted further education opportunities.

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
Apply now