Technical Support Engineer (m/f/x)

Location: Aachen, Germany, Düsseldorf, Germany
Business Unit: Telecommunication Solutions

Your tasks

  • Be the point of contact (m/w/d) for our customers and partners; also in 7x24h commitment; 
  • Receive technical problem cases and work on solutions and improvements in close cooperation with Development;
  • Support our customers in the administration of their systems and look after the product configuration as well as the RedHat Linux based OS environment.
  • Conducting application tests and support Development and Product Management with the launch of new features and products;
  • Independently plan service operations and be responsible for their conduction at the customer location.

Your profile

  • Professional experience in the area of support and a successfully completed technical education;
  • Experienced in the configuration of Linux servers and other Unix-based platforms;
  • Very good technical understanding and ability to quickly assess technical situations;
  • Enjoying the work with customers and able to identify and understand their needs;
  • Sociable, goal-oriented and conscientious;
  • Very good English and German language skills in direct communication with our international customers;
  • Competent in working with TCP/IP networks, databases and Unix-tools like shell scripting and network analyzers.

We offer

  • An open and friendly corporate culture characterized by a constructive and cooperative relationship;
  • A flexible working time model that can be adapted to individual needs;
  • The personal protection by a travel insurance abroad, a private accident insurance and financial support for your pension plan;
  • The professional and personal support through targeted further education opportunities;
  • Free drinks, fresh fruits and sweets;
  • Participation in sports programs such as running events or back training;
  • The ability to clear your head with a game of kicker or PlayStation.

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
Apply now