Support Engineer (m/w/d)

Standort : Aachen
Geschäftsbereich : Information Security


Deine Aufgaben

Your mission:

  • Ensure an excellent customer experience in close collaboration with our customers and partners;
  • Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction;
  • Encourage the continuous improvement of our support quality and infrastructure.

Your responsibilities:

  • Act as a capable partner on eye level in appearing support cases;
  • Handle support cases of 1st, 2nd and 3rd level;
  • Simulate customer problems in our TestLab and implement test and analyzing programs on 1st and 2nd level;
  • Manage RMA cases (repairs) and prepare repair offers on 3rd level;
  • Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal);
  • Partner with our global support colleagues as well as other internal and external interfaces.

Dein Profil

  • University degree with technical focus or similar background with several years of professional experience, ideally gained in a support role within the IT industry;
  • Good programming skills using Java, C or C++ are a plus;
  • Familiar at least with the basics of cryptography;
  • TCP/IP networking knowledge is a plus;
  • Cooperative, communicative, service and solution-oriented way of working with very good analytical skills;
  • Very good English communication skills;
  • Experience with ERP and CRM systems are a plus.

Wir bieten

  • A true global presence: in Europe, Americas, and Asia;
  • A leader in one of the hottest markets: Cybersecurity;
  • Growing at fast pace, gaining market share over our competitors;
  • An open and friendly corporate culture characterized by a constructive and cooperative relationship;
  • Utimaco benefit package;
  • The professional and personal support through targeted further education opportunities.

Fühlst Du dich angesprochen?

Dann freuen wir uns auf deine aussagekräftige Bewerbung unter Angabe des frühestmöglichen Eintrittstermins und Gehaltsvorstellung.

Jetzt bewerben

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